disclaimer:

all of our products are handmade so they may vary slightly in look, size and pattern placement. we love that each item is unique - that is the best part about shopping small!

processing time:

our current processing time is 7-10 business days (from the date the order was purchased to the date it is shipped). we try our best to get your orders shipped sooner, but each item is handmade and packaged with care, so we appreciate your patience :) 

shipping:

you will receive an email notification with tracking info once your order has been shipped. we currently ship to both the US and Canada, and the shipping time and cost will depend on the selection made at checkout. please keep in mind that once we drop off the package at the post office, we unfortunately have no control over the timing and delivery of the package. 

please note that international packages may be subject to import taxes, customs duties, and/or fees imposed by the destination country. these charges will typically be due once the shipped goods arrive at the country of destination. please contact your local customs office before placing the order to be aware of such fees.

returns:

because every product is made to order, we do not accept returns or exchanges. please make sure to measure your pup's neck and double-check your order before placing it. if you receive a damaged item, please reach out to us within 48 hours of receiving your order to discuss the damaged item and coordinate an exchange.