How long will it take to get my order?

Our items are lovingly made by hand, so it can take up to 7-10 business days for us to send out your order (excluding shipping time). Shipping time depends on where you are located. Domestic orders can take 1-7 business days, and International orders can take up to 2-3 weeks for shipping.

How do I know what size bandana my dog needs?

Selecting the correct size is very important because each bandana is made to order and unable to be returned. We recommend checking out our size guide to help you decide which size will fit your dog best!

Can I use multiple discount codes?

Unfortunately only one discount code can be applied per order.

Can I make changes to my order after placing it?

If you made an error when placing the order, please reach out to us as soon as possible and we will try our best to fix it! Unfortunately we cannot guarantee that we are able to make any changes after you order due to inventory and if we have already started making your order.

Do you ship internationally?

We currently ship to Canada. Please note that international packages may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Please contact your local customs office before placing the order to be aware of such fees.

How can I contact you?

You can send us a message on our contact us page or send us an email at hello@jacksonmade.com. We may not always see your messages on instagram, so we recommend reaching out to us using one of these methods!